Write it Right!
Diagnosis Fees
- A reasonable fee can be charged for diagnosing the malfunction in preparation of a written estimate for repair, provided that the customer was notified of the fee in writing prior to any work being performed. If the unit is repaired in the home, the customer must be notified of any fee for the preparation of a written estimate, in writing, prior to any work being done or the unit being removed from the home.
- Unless received by public carrier, the diagnosis fee must include any transportation or travel cost in conjunction with the diagnosis
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