Bear Registration Frequently Asked Questions
1. How do I obtain a registration from the Bureau of Electronic and Appliance Repair (BEAR)?
You must complete an application, with original signature, and send it with the appropriate fees to:
Department of Consumer Affairs
PO Box 980578
West Sacramento, CA 95798-0578
BEAR will review your application and if there are no grounds for denial, a registration may be issued. Please visit our Forms and Applications page for a fill and print application.
2. How much does a registration cost?
Fees vary based on registration type. Please view the following chart to locate the appropriate fees.
3. If I perform repairs and sell service contracts, do I need to have both registrations?
Yes, a separate registration is required for each activity.
4. How long will it take for me receive my registration?
From the time your application and fees are received by the Bureau, it takes approximately 3 - 4 weeks to process and mail your registration certificate. Times can vary based on workload.
5. May I send my application via an overnight courier?
Yes, please send your completed application and fees to the following address:
Department of Consumer Affairs
1625 N. Market Blvd., Suite S-100
Sacramento, CA 95834
6. Are there any examination, education, or experience requirements for a registration issued by BEAR?
7. If I am applying for a Service Contract Seller registration or Service Contract Administrator registration, what do I need to provide with my application?
The application outlines the information that must be provided, but it is suggested that you call the Bureau at (916) 999-2041 or send an email to firstname.lastname@example.org if you have any questions.
8. What type of registration do I need if I install residential satellite systems or car stereos/alarms?
An Electronic Service Dealer registration is required to install residential satellite systems, unless you have a Contractor's License issued through the Contractors State License Board (CSLB). A Contractor's License is required for commercial systems (apartments, restaurants, hotels, etc.). For information about CSLB, visit their web site at www.cslb.ca.gov.
An Electronic Service Dealer registration is required to install car stereos and alarms, unless you have a Bureau of Automotive Repair (BAR) registration. For information about BAR, visit their web site at www.smogcheck.ca.gov. If you repair either the stereo or alarm equipment, you must have the Electronic Service Dealer registration issued by BEAR.
9. What can I do if my registration is denied?
You have the right to request a hearing if you are notified that your registration application has been denied. You may appeal a denial within 60 days after service of the notice of denial by requesting in writing that you wish to have a hearing on the denial. Please send your request to 3485 Orange Grove Avenue, Suite A, North Highlands, CA 95660, ATTN: Licensing Unit. If you do not request a hearing within the 60-day period, your right to a hearing is deemed waived. The earliest date you may reapply is one (1) year from the date of the denial.
10. What should I expect after I send in my request for a hearing?
Upon receipt of the request, the Bureau will forward the information to the Department of Justice, Office of Attorney General to process the case, prepare a Statement of Issues, and schedule a hearing. You will be notified of the time and place of the hearing.
You may have legal representation at the hearing. The Bureau will be represented by the Department of Justice, Office of the Attorney General. A decision will be made after the hearing. If the denial is upheld, the earliest date you may reapply is one (1) year from the effective date of the decision.
11. Where can I find the law that applies to the application appeal process?
You have the right to a hearing in accordance with Chapter 5 (commencing with Section 11500) of Part 1 of Division 3 of Title 2 of the Government Code. Please visit the web site of the Office of Administrative Hearings to view this law.
12. How do I renew my registration?
You must renew your registration prior to the expiration date. Approximately 45 days prior to the expiration date, the Bureau mails out courtesy renewal notices to the last known address on record. Please follow the instructions on the renewal notice and submit with the appropriate fees.
13. What if I do not receive a renewal notice?
If you do not receive a renewal notice, please send a copy of your registration certificate with appropriate fees to the PO Box address stated above. If you are unable to make a copy of your registration, you can send a letter with your current information, registration number and renewal fee.
14. How often must a registration be renewed?
An initial registration issued by BEAR is issued for 1 year, and renews annually on the established renewal date.
15. How much is a renewal?
Please view the following chart for appropriate renewal fees.
16. How much is the delinquency fee?
Delinquency fees are 50% of the renewal fee. Renewals postmarked on or after the expiration date are subject to the delinquency fee. Please view the following chart for appropriate delinquency fees.
17. How can I change my business name or address?
Notify the Bureau in writing by fax, email or letter with your registration number, new and former business name and new and former address, as applicable. Please be sure to notify us if there is a separate mailing address. You must notify BEAR within 30 days after changing your mailing address. Service Dealers must also notify BEAR of any change to the information provided on the initial application form within 30 days (B&P Code Section 9833). There is no additional fee for this request.
18. I've lost my registration or certificate, how can I get a duplicate?
Notify the Bureau in writing by fax, email or letter with your registration number to request for a duplicate certificate. There is no additional fee for this request.